This “executive briefing” was little more than a run-through of basic records management principles. The sharp-suited speaker was full of confidence when he declared that everything that you ever needed to know could be summarised in 35 minutes. He was wrong. What was more, pages numbers were missing from the entries in the neat reference list that he proudly displayed to the class at the end of his PowerPoint presentation.

Later when I checked in online for my flight home I was fooled into paying another £123 for my seat. My error was to tick the box for “yes” in response to the question “Would you like to sit next to a nice person on the plane?”